We want you to be completely satisfied with your purchase. Please read the following information regarding returns, cancellations, and refunds.

1. Right to Cancel (Change of Mind)

Under UK law, you have the right to cancel your order within 14 calendar days of receiving your goods. This is often called the “cooling-off period.”

 1. Items must be unused and in their original packaging.

2. Certain items cannot be returned for a change of mind, including personalised or made-to-order products.

2. How to Cancel or Return an Item

To cancel or return an order:

1. Contact us via [email/contact form] to notify us of your decision.

2. Return the item to the address we provide.

3. For change-of-mind returns, the customer is responsible for return postage.

4.  For faulty or damaged items, return shipping will be covered by us.

5. We recommend using a tracked delivery service for returns.

3. Refunds

Once we receive and inspect your returned item:

1. Refunds will be issued to your original payment method.

2. Refunds will typically be processed within 14 days of receiving the returned item.

3. Standard delivery charges are refundable for change-of-mind returns, but additional costs (e.g., express shipping) are not.

4. Faulty or Damaged Items

If your order arrives damaged or faulty:

1. Contact us immediately with photos of the issue.

2. We will arrange a replacement or full refund.

3. Return shipping will be covered by us.

5. Lost or Undelivered Items

If your order does not arrive within the estimated delivery timeframe:

1. Contact us immediately so we can investigate with our delivery partner.

2. If the item cannot be located, we will provide a replacement or full refund at no extra cost.

6. Contact Us

If you have any questions or need assistance with returns, replacements, or refunds, please do not hesitate to contact us:

We are committed to resolving any issues quickly and ensuring your satisfaction.